Berry
Hi, I’m Berry. Welcome to Hobort Shipping. Ask me about tracking, air or sea freight, rates, pickup, delivery, restricted items, your account, or our next sea loading date.
Support · Resolution
Claims & complaints
Tell us what happened, keep the evidence, and let our team review the correct next step.
Do not discard packaging or damaged items before Hobort has reviewed them. Any formal notice deadline or liability limit depends on the applicable written service agreement; ask the team for the current terms.
1. Report the issue promptly
Contact Hobort as soon as you notice loss, damage, a delivery problem or a service concern. Include a tracking number and a concise description.
2. Preserve the evidence
Keep the item and packaging. Gather photos of the outer box, inner packing and item, plus invoice, delivery record and any relevant messages.
3. Review & response
Our team will identify the shipment, review the records and tell you what else is needed. We will not promise an outcome before the facts and applicable terms are checked.
4. Escalate if unresolved
If the response does not address your concern, ask for management review and keep your previous correspondence together.
Send to Hobort
Tell us what happened.
We save this directly in the IBMS team queue and return a reference. Staff will arrange a secure way to receive photos or sensitive documents if needed.
Ready for the next step?
Our team confirms the requirements for your exact cargo and route.